Hit a brick wall in a file? Book a call.
The problems teams most often get stuck on, by software.
Seeing something else? Describe it, and we'll tell you whether a call is the right fit.
Describe Your ProblemHow a support call works
12+ years of Bentley expertise, on your own files.
STEP 01
Use the form below: the software, what's going wrong, what you've already tried and when you need it working. Screenshots help.
STEP 02
We reply to book a call at a time that suits you and your team.
STEP 03
You drive, in your own files, on the video-call tool your team already uses.
STEP 04
We go through your files with you and trace the problem back past the symptom to what's causing it.
STEP 05
You make the fix with us, and we explain the best practice behind it, so your team can avoid the problem in the future.
Every call has an outcome
You know where you stand before the call is over.
We find the cause together, then work out what it takes to fix it.
The cause is found and fixed with you, before the call ends.
We tell you what it will take before going further: a follow-up call, or a piece of work quoted before we start.
If the cause is a defect in the software itself, we tell you so, and you raise it with Bentley's own support.
Choosing who to call
Two kinds of help, for two kinds of problem.
Bentley technical support
A support call with BIM Global
Live on a call, with a practitioner.
Calls are led by an industry expert with 12+ years in OpenBuildings Designer, MicroStation and ProjectWise, who has seen the common causes many times before.
Your problem is solved by someone using the same software and standards on live projects today.
We fix the cause, not just the symptom, and explain why it happened, so your team knows the best practice that keeps it from coming back.
Book a single call for a single problem.
Who it's for
You model in OpenBuildings Designer every day and need a fast answer when a problem stops your work.
You produce the drawing sets in MicroStation and need the sheets right before the issue date.
You're the person everyone escalates to, and you want a second expert on a problem that's holding up the team.
Your team is losing hours on one problem, and you want it traced and fixed so the work moves again.
You work on your own and want an expert looking at your file with you when you're stuck.
No. You share your screen from inside your own environment, so your files stay on your systems and you stay in control the whole time.
The file or sheet showing the problem, open and ready to share, and anyone else who needs to see the fix. If you can, note what you've already tried.
Yes. Invite everyone who shares the problem. Each fix is explained as we make it, so the whole team leaves knowing the cause and how to avoid it.
OpenBuildings Designer, MicroStation and ProjectWise, in every edition, for structural, architectural and MEP users alike.
Tell us about the problem first. We'll confirm whether a call is the right fit and what it costs before anything is booked.
When the cause runs deeper
For problems that need more than one call.
We turn your project's standards into one ProjectWise workspace that loads the same on every computer.
View service → ConsultingWe build the catalogs, steel shapes and cells your team models with, shared with every user through your workspace.
View service → Modeling & drawingsWe produce your MicroStation sheet sets from your OpenBuildings model: plans, sections and elevations, set up to your client's CAD standard.
View service →Live 1-on-1 and group training in OpenBuildings Designer, MicroStation and ProjectWise, built around your team's workflow.
Tell us what's going wrong.
Describe the problem, the software and what you've already tried. We'll reply to confirm a call time.
Or email contact@bimglobalconsulting.com
We'll reply to confirm a call time.