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Real problems. Solved on the call.

Case Studies: OpenBuildings, MicroStation & ProjectWise Problems We've Solved

Every case study below is a real support or training engagement from a live infrastructure project — what went wrong, how long it took to fix, and what it cost a team to find out the hard way.

Root cause found on the call

Infrastructure teams running OpenBuildings, MicroStation, and ProjectWise rarely lose time to a software bug. More often it's a configuration setting no one explained, a display rule nobody was taught to check, or an admin permission that reaches further than anyone realized. The software did exactly what it was told — the team just didn't know what it was telling it.

That's the pattern behind every case study on this page. Each one started as a real support call or training engagement for a team working on a large infrastructure project, and each one is a problem that's cheap to prevent and expensive to fix after the fact. If you recognize your own team in one of these, that's exactly the point.

MODEL PRINTED SHEET

MicroStation · Display rules

Why our MicroStation drawings stopped printing correctly

A team spent days trying to fix a set of drawings where the display rules just wouldn't cooperate. We found it — and fixed it — in an hour and a half.

Time to fix
90 minutes
Root cause
Display-rules gap
Read the full case study →
A B C D ADMIN

ProjectWise · Configuration

How one ProjectWise grid change cost a team days of work

One untrained team lead with admin access changed a single grid value. It moved the grid for the entire project.

Time to fix
1 day
Root cause
Config-level edit
Read the full case study →

The pattern behind the fixes

What these case studies have in common

The mistake was training, not carelessness

Every mistake here came from someone doing their job the way they'd been shown, not from carelessness. The gap was training, not attitude.

The cost lands on the whole team

A configuration-level mistake doesn't stay with the person who made it — it ripples across everyone sharing that file, that grid, that workspace.

The fix was fast once someone who knew the system looked

Every case here was resolved in hours, not weeks, because diagnosing it took real OpenBuildings, MicroStation, and ProjectWise depth — not trial and error.

Before you ask —

Questions about these case studies

Are these real projects?+

Yes. Every case study on this page is a real support or training engagement BIM Global has worked, described with enough detail to be useful and enough discretion to protect the client.

Could this happen on my project?+

If your team is running OpenBuildings, MicroStation, or ProjectWise without structured training on how the tools relate to each other, the risk is already there. These cases show how it actually shows up.

Can you look at our setup specifically?+

Yes — book a support call or team training session and we'll look at your actual files and configuration, not a generic walkthrough.

Don't wait for a support call to find out what your team doesn't know yet.

Book a Support Call → Explore Training